Enterprise Service Management
Offer your employees and customers first-class services
Why do organizations need a Service Management solution?
The success of your business is determined by the quality of services delivered to customers and employees. For efficient Service Management, including fast service, hassle-free customer experience and smart automation, the right technology such as ManageEngine ServiceDesk Plus our Matrix42 Service Management is essential.
With decades of experience in IT management and customer support, we understand the specific requirements of different industries. Our Service Management solutions are based on Best Practices from the market, including the development of appropriate processes. Simplify your configuration and offer your organisation a top-quality customer experience without complicated configurations.
How can a Service Management solution
help your organization?
Extend your Service Management to customer-facing business operations with ManageEngine Enterprise Service Management.
Optimise your customer relationships with streamlined Service Management across your organisation and contextual integrations with business applications.
Increase employee productivity through a fully customizable self-service portal and comprehensive service catalog.
Get quick insight into all your requests and manage them in one place with visual Kanban-based ticket management.
Streamline and standardise service delivery with visual workflow processes and AI-based automation.
Quickly gain a complete overview of your IT infrastructure with IT asset management for your organisation.
Create unique support agreements and meet SLAs for any service contract with ease.
Our partners for Service Management solutions
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