Streamline service management
Create a worry-free experience for patients and healthcare staff by speeding up administrative tasks. Improve employee experience by ensuring consistent service delivery and operational management across departments. Create collaboration
between employees, centralise knowledge and services and realise workflows for carrying out daily tasks. Automate repetitive processes and implement self-service portals for patients to reduce the workload of healthcare providers.
With our solutions, you can:
- Systematically process the large volume of service requests and other tickets from patients and care staff. Automate the ticket workflow from start to finish and keep users informed until the ticket is resolved.
- Guarantee timely solutions by defining appropriate service level agreements with fixed escalation paths to ensure end-user satisfaction. Collect periodic feedback from end users to measure their satisfaction.
- Reduce the number of walk-ins, phone calls, ongoing emails and duplicate tickets by implementing knowledge bases and self-service portals. Reduce the load on service desk specialists and improve their productivity.
- Set up a comprehensive knowledge base for end users to share solutions and workarounds for all problems faster and increase IT staff productivity....
- Create customised self-service portals for all stakeholders based on their role and give them quick access to your service catalogue. Keep them informed about the progress of their requests and tickets, and enable them to communicate directly with employees through the portal.
Manage your network
Track and connect complex life support devices and other medical equipment in your network and gain insight into their characteristics and dependencies via a CMDB. Manage all your healthcare organisation's endpoints from one central console 
and keeps them secure from threats, breaches and vulnerabilities. Leverage AI to proactively monitor and troubleshoot critical applications, servers and other network devices to ensure continuous availability, detect breaches and prevent cyber attacks.
With our solutions, you can:
- Manage the full lifecycle of IT assets, from procurement to disposal. Maintain your inventory and manage purchase orders to eliminate redundancy and reduce expenditure.
- Automatically roll out security patches for operating systems and third-party applications in bulk to all endpoints connected to your network to protect against vulnerabilities.
- Remotely install or uninstall applications and maximise device security by blocking or allowing apps.
- Monitor network devices such as routers, switches, firewalls and load balancers. Manage IP addresses, switch ports, network configurations and firewall settings. Track bandwidth usage and optimise network traffic to avoid downtime.
- Track and monitor the performance of physical and virtual servers, storage and applications, both on-premises and in the cloud to keep them operational.
- Get deep insights into the availability and performance of your network components and applications through real-time monitoring and prevent downtime and performance delays.
Keeping data safe and private
Since health data is highly privacy-sensitive, access to sensitive information should be role-based to protect patient privacy.
Signal abnormal user behaviour to prevent data exfiltration. Track access to, and use and transfer of, patient records to prevent data loss and ensure backup and recovery plans are in place. Monitor your remote employees when they use your organisation's network to access sensitive data.
With our solutions, you can:
- Collect logs from devices in the network, hybrid or otherwise, and use machine learning to detect anomalous user behaviour to prevent data breaches.
- Find and track sensitive ePHI, monitor file access and changes, and report on exposed sensitive files.
- Detect and monitor the use of removable devices such as usb's or printers and block unauthorised access, preventing data loss via peripherals.
- Detect and eliminate ransomware attacks instantly with an automated threat response system.
- Respond immediately to critical incidents by blocking file transfers, and deleting or quarantining files.
- Monitor Active Directory objects, audit changes in real time, and monitor Exchange server to strengthen your defences against insider attacks.
- Generate alarm notifications and block unauthorised ePHI transfers via e
Stay compliant
Complying with legal regulations helps prevent external threats and abuse of privileges by internal users, in addition to avoiding fines. 
Regulations require organisations to protect the confidentiality, integrity and availability of ePHI, including individually identifiable health information. Build trust with your patients and reduce business risks by staying compliant.
With our solutions, you can:
- Monitors access to confidential patient health information by tracking actions performed on files and folders.
- Record users accessing systems and monitor for possible misuse through reports on user log-on and log-off events on devices, network components, mailboxes, etc. Identify the time and place of login events, whether they were successful and the cause of any failures.
- Track changes made to objects and groups in Active Directory, changes to user and access rights, and security policy changes.
- Collect and secure audit log data to review records of user activity on information systems and perform forensic analysis in response to incidents.