Halo solutions
Smart IT solutions for a more efficient, secure, and future-ready business
At Dekkers IT Solutions & Consultancy, we help organizations streamline their workflows and enhance service delivery with HaloITSM and HaloPSA – powerful, all-in-one platforms for IT service management (ITSM) and professional services automation (PSA).
With HaloITSM, you can automate IT processes, implement ITIL-based best practices, and empower users through intuitive self-service and complete asset visibility.
HaloPSA provides a fully integrated solution for service providers to manage tickets, projects, contracts, and billing in one unified system.
As a trusted Halo implementation partner, we guide you through the full process – from strategy and configuration to training and ongoing support. Our goal: a seamless transition and measurable results.
Boost efficiency, gain control, and deliver better service – with Halo.
Total IT Control Starts with Halo
Complete ITSM Control – One Platform, Endless Possibilities
Streamline IT Service Delivery with HaloITSM
Streamline IT Service Delivery with HaloITSM
Streamline operations, improve service delivery, and gain full control over your IT landscape with HaloITSM – a powerful, fully configurable ITSM platform built for modern IT teams.
Whether you're managing incidents, changes, assets, or service requests, HaloITSM brings everything together in a single, unified system. Automate repetitive tasks, align with ITIL best practices, and deliver an exceptional experience for end users and technicians alike.
Key capabilities include:
Incident & Problem Management – Resolve issues faster with intelligent workflows, SLA tracking, and powerful reporting.
Change & Release Management – Control risk and improve planning with structured change processes.
Asset & Configuration Management (CMDB) – Get real-time visibility into your IT assets and infrastructure.
Self-Service Portal & Knowledge Base – Empower users with intuitive self-service and reduce ticket volume.
Custom Dashboards & Reporting – Gain actionable insights into performance, trends, and compliance.
HaloITSM is scalable, cloud-ready, and easy to integrate with your existing tools. Whether you're a growing business or an enterprise IT department, HaloITSM adapts to your needs – without the complexity.
Join leading organizations using HaloITSM to deliver faster, smarter, and more consistent IT service.
For high-level support.
Everything MSPs Need in One PSA Platform
Simplify service delivery, streamline operations, and boost profitability with HaloPSA – the professional services automation platform built for modern Managed Service Providers.
Designed to reduce complexity and improve efficiency, HaloPSA gives MSPs full control over ticket management, contracts, billing, and customer communication – all from one centralized system. Whether you're a small IT provider or a growing MSP, HaloPSA scales with your business.
Why MSPs in NL & BE choose HaloPSA:
- Unified ticketing and SLA tracking – Manage client issues efficiently with automated workflows and clear service levels.
- Contract and recurring billing management – Automate invoicing based on time, fixed fees, or SLAs, and integrate with popular accounting tools such as Exact Online or Twinfield.
- Custom client portal – Offer a branded self-service portal for logging tickets, tracking status, and accessing documentation.
- Full asset and configuration visibility – Maintain an accurate overview of client systems and relationships.
- Seamless integration – Connect with your existing RMM, monitoring, and finance stack for a unified workflow.
- GDPR-compliant – Built with European data protection standards in mind.
Whether you're focused on operational efficiency, client satisfaction, or business growth, HaloPSA provides the tools to manage your MSP business – smarter and more effectively.
Discover why MSPs across the Netherlands and Belgium are switching to HaloPSA.
Your path to efficiency and success
Implementing HaloITSM and HaloPSA with impact – tailored to your business
Implementing HaloITSM and HaloPSA with impact – tailored to your business. At Dekkers IT Solutions & Consultancy, we believe that implementing software like HaloITSM and HaloPSA is not just a technical task – it's a strategic transformation. The true value lies in translating your unique processes into a system that works for you, not the other way around.
Whether you're adopting Halo for IT service management or professional services automation, we ensure a smooth transition by fully configuring the platform to fit your workflows, priorities, and goals.
Our implementation approach goes beyond installation:
- We align HaloITSM and HaloPSA with your existing service structure and SLAs.
- We tailor dashboards, workflows, automation rules, and portals to your needs.
- We provide training and change support to drive adoption across your teams.
- We ensure your environment is scalable, compliant, and future-proof.
Ready to unlock the full potential of HaloITSM or HaloPSA? Let's build your ideal service platform – together.
Optimizing your it environment
Keep your Halo platform aligned with your business – now and in the future
Keep your Halo platform aligned with your business – now and in the future
In a fast-changing service landscape, it’s not enough to simply implement HaloITSM or HaloPSA — ongoing optimization is key to staying aligned with your business as it evolves.
At Dekkers IT Solutions & Consultancy, our Halo Optimization Service ensures that your setup keeps pace with organizational change, process improvements, and strategic goals. Whether you’re adding new services, scaling your MSP offering, or improving internal workflows, we make sure Halo continues to support you – not slow you down.
What our Halo Optimization Service includes:
- Process review and alignment – We analyze your current Halo setup and align it with your latest workflows, SLAs, and business structure.
- Platform tuning – From custom fields and automation to reporting and dashboards, we refine your system to match your operational reality.
- Adoption support – As your organization evolves, we help teams adopt new modules and functionalities efficiently.
- Strategic advice – We help you unlock unused potential in HaloITSM or HaloPSA to drive further efficiency and customer satisfaction.
Let’s make sure Halo continues to deliver maximum value — now and long-term.
continued knowledge development with our training service
Maximize the value of HaloITSM and HaloPSA with customized training
Unlock the full potential of HaloITSM and HaloPSA with tailored training programs designed around your organization’s specific needs. Whether you're just getting started or looking to deepen your team's expertise, our training covers everything from core functionality to advanced use cases.
We go beyond product knowledge—our expert trainers understand how businesses operate. Each session is customized to align with your goals, workflows, and industry requirements, ensuring your team gains practical, results-driven insights.
Learn how to implement best practices, streamline processes, and boost productivity with focused, hands-on training.
From onboarding to long-term optimization, we help you get the most out of Halo.
Increase your productivity with integrations and automation
Simplify and automate with smart integrations for HaloITSM and HaloPSA
At Dekkers Solutions & Consultancy, we help you transform manual processes into streamlined, automated workflows. By integrating HaloITSM and HaloPSA with your existing tools, we enable efficient data exchange, smarter information flow, and better collaboration across your organization.
Our integration services reduce complexity, boost efficiency, and free your team to focus on growth and innovation.
Our promise
Dekkers IT Solutions & Consultancy, we don’t just support your technology—we streamline it. As the preferred technology partner in the Benelux for HaloITSM, ConnectWise, and ManageEngine, we empower your organization to boost productivity, automate smarter, and take full control of your IT strategy.
Whether you're looking to optimize your current infrastructure or begin a new, more efficient journey, our experienced team is ready to guide you every step of the way. Let’s transform your IT into a true driver of innovation.
It's all about smart solutions
We are ready to answer all your questions and advise you on which of our services are best suited for your needs.
Your benefits
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