HaloPSA
Explore the power of HaloPSA
HaloPSA is more than just a PSA tool — it’s an intelligent, all-in-one service management platform designed for the modern digital enterprise. Powered by automation and AI, HaloPSA empowers IT service providers and MSPs to unify operations, elevate customer experience, and accelerate business outcomes.
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PSA SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Powering 5000+ customers across 75+ countries, from startups to Fortune 500 enterprises
Explanation
HaloPSA – The Intelligent PSA Platform for Modern IT Service Providers
Centralized IT service desk
Real-time reporting & dashboards
Gain actionable insights to optimize operational performance and long-term profitability.
Accurate time tracking & invoicing
Automate billing processes and significantly improve overall revenue accuracy.
Built-In CRM & sales tools
Track leads, quotes, and manage customer relationships seamlessly across all touchpoints.
Full asset & inventory management
Monitor hardware, software, and licenses in one centralized, secure platform.
AI-powered automation
Manage tickets, SLAs, and complex workflows with intelligent, AI-driven automation tools.
AI-Powered ITSM with HaloPSA — smarter service delivery without extra costs
HaloPSA brings high-value AI to IT service management by offering built-in, enterprise-grade automation features across all versions—at no extra cost. As an AI-powered PSA platform, HaloPSA enables IT teams and MSPs to seamlessly integrate artificial intelligence into daily operations without affecting the ROI of their ITSM investments. From intelligent triaging and automatic ticket routing to zero-touch service orchestration via virtual agents and real-time knowledge discovery, HaloPSA helps streamline service delivery at every stage. With no complex setup or additional licensing required, HaloPSA ensures smarter, faster, and more scalable support across your entire IT ecosystem.
Built-In AI at no extra cost
HaloPSA includes enterprise-grade AI capabilities for ITSM in every edition — no additional licensing or fees required. This means MSPs and IT teams can adopt automation without impacting the ROI of their PSA investment.
Smarter, faster IT service delivery
With features like intelligent ticket triaging, automated routing, and zero-touch orchestration, HaloPSA helps reduce response times, improve accuracy, and increase overall service desk efficiency.
Seamless Integration with IT Operations
HaloPSA integrates directly into your existing IT service management workflows, allowing teams to leverage AI-powered tools from day one — with no complex setup or disruption to daily operations.
Don't just take our word for it.
See what independent customer reviews say about HaloPSA.
Secure, Scalable, and Trusted PSA Platform
for the Benelux Market
GDPR-Ready & ISO 27001 Certified
HaloPSA complies with EU data protection regulations (GDPR) and holds ISO 27001 certification, offering Benelux organizations peace of mind when it comes to data security, privacy, and regulatory compliance — essential for public sector, finance, and healthcare industries.
Flexible and Scalable for Local IT
Whether you're an MSP in the Netherlands or a corporate IT department in Belgium or Luxembourg, HaloPSA provides a flexible, multi-language platform that adapts to your structure. With support for Dutch and French interfaces, and over 250 business tool integrations, HaloPSA fits seamlessly into existing Benelux IT ecosystems.
Trusted by Leading European MSPs
HaloPSA is trusted by growing and established IT service providers across Europe, including partners in the Benelux region. Backed by strong implementation support and local expertise via certified partners, it's a future-proof solution for IT service management in a competitive digital economy.
"We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements."
George Harb, CIO, Liverpool city council
"ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy–to–use tool for end users and the reporting has been critical for us to measure our KPIs."
As reviewed by a global service delivery senior manager in the manufacturing industry on
"I think probably the main competitor we looked at would've been ServiceNow, and we chose ManageEngine ServiceDesk Plus because of its ease of configuration."
Bradley Marks, IT and service delivery manager, Stratco
"We like the fact that it's all integrated. So instead of working in silos now, we've got about six teams working within the system and accountability of the jobs is much better."
David Brodie, IT service desk coordinator, Albury city council
Flexible editions to suit all maturity levels
Standard
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
- IT service desk
- IT asset management
- Service catalog Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
HaloPSA FAQ – Everything You Need to Know About HaloPSA Software
Looking to learn more about HaloPSA and how it can benefit your business? Below are some of the most frequently asked questions to help you understand its features, benefits, and usage.
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We are ready to answer all your questions and advise you on which of our services are best suited for your needs.
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