Services
Software updates simplified with managed service
Practical help with your IT software
Getting new software up and running is one thing. Making it work well for your team takes an understanding of the people and processes behind it.
At Dekkers IT Solutions & Consultancy, we help you implement, integrate, and maintain ManageEngine, HaloITSM, and HaloPSA. Whether you are starting fresh or improving an existing setup, we work with your team to decide what needs doing and how to get there.
Support at every stage of your IT project
You may need a complete implementation or help with one workflow that keeps slowing things down. Choose a service below to see where we can help.
Application maintenance
Managed update service
Keeping your ManageEngine applications up to date takes time your IT team may already be short of. We manage application updates for you, with the scope and timing agreed around your environment. Your team has less maintenance to handle and a clear point of contact for update questions.
Help when you need it
Support services
An unexpected error or a configuration question can hold up your whole team. We help you troubleshoot problems with your ManageEngine and Halo software by phone, email, or remote support. Together, we choose a support plan that matches the help you need.
Get more from your existing setup
Optimization Services
Workarounds tend to build up as teams grow and processes change. We review your ManageEngine or Halo configuration with the people who use it, looking for unnecessary steps, missing information, and useful features you may have overlooked. Then we help you adjust the setup to fit how your team works today.
From requirements to a working system
Implementation Services
A new IT platform needs to fit the work it is there to support. We translate your requirements into a ManageEngine or Halo configuration, with workflows and responsibilities agreed with your team. Throughout the implementation, we explain the choices so your team understands how the system is set up and why.
Build confidence with your software
Training Services
Training is most useful when it relates to the work people do every day. We tailor ManageEngine and Halo sessions to your team’s roles, experience, and questions, from everyday tasks to more advanced configuration. There is room to work through the situations your team actually encounters.
Less copying, fewer manual steps
Integrations and automation services
When applications do not share information, your team ends up filling the gaps by hand. We connect systems and automate workflows, such as exchanging asset data, routing service requests, and passing information between teams. We start with the repetitive tasks that cost your people the most time.
Working with Dekkers IT
First, we get to know your setup
Before recommending changes, we want to understand what is working and where your team gets stuck. That means listening to the people using the software as well as those managing it.
We bring hands-on ManageEngine and Halo experience to the conversation, explain the options, and agree on a clear scope. You know what we are working on and how it relates to the problem you want to solve.
Let’s talk
What would make your team’s work easier?
Tell us about your software, your plans, or the issue that keeps coming back. We will help you work out which service fits and what a sensible next step looks like.
Your benefits
What is the next step?
1
We will schedule an interview at your convenience
2
We conduct an exploratory and consultative interview.
3
We put together a proposal.
