ITSM Health Check for
HaloITSM & ManageEngine
ITSM Health Check forHaloITSM & ManageEngine
Get more out of what you already have
You're already running HaloITSM, HaloPSA or ManageEngine. Things work — tickets come in, endpoints are managed, projects move forward. But is your setup actually working as well as it could?
Most organizations use only a fraction of what their platform can do. Not because the features aren't there, but because there's never really been time to look at it properly. Workflows were set up once and never revisited. Integrations are missing. Processes have quietly become more complex than they need to be.
With a Health Check from Dekkers IT, you get an honest picture of where your environment stands — within just a few days. What's working well, what could be smarter and where you're leaving value on the table. Practical, concrete and without lengthy reports.
What we typically find
With HaloITSM, the foundation is usually solid — but workflows aren't fully configured or users aren't working with the system the way it was intended. Tickets stay open too long, SLAs are missed or reports don't give the visibility you actually need.
With HaloPSA, it's often about project management, billing and reporting that technically works, but doesn't give enough grip on performance or profitability.
With ManageEngine, the environment is familiar but often complex — and harder to connect with modern tools. Updates aren't fully used, automation lags behind.
Using more than one of these platforms? We also look at how they work together — or where they don't.
What you get out of it
A more efficient service desk
Processes were set up once and rarely touched since. We look at ticket flows, SLAs and workflows and make them more practical for daily use — so your team spends less time working around the system.
Better connections between tools
HaloITSM or ServiceDesk Plus work best when properly connected to Endpoint Central and other systems. We map out where those connections are missing and how to fix that simply.
More automation, less manual work
With Endpoint Central and Patch Management, a lot of repetitive tasks can be automated. In practice, that's still underused. We show you where automation makes sense and delivers immediate results.
More control, less overhead
Better reporting, clearer insight into performance and risks, less firefighting. No extra tooling — just getting more out of what you already have. maar meer halen uit wat je al hebt. Zonder onnodige complexiteit.
What’s included in the Health Check?
Our specialists take a close look at your HaloITSM, HaloPSA or ManageEngine environment. We take the time to understand how your team actually works — not just how the system is configured.
You'll receive:
A clear picture of your current setup and how it's being used day to day
Concrete improvement advice per area
Recommendations on workflows, integrations and reporting
A practical roadmap with quick wins and longer-term steps
Not a management report that ends up in a drawer — something you can actually act on the next day
Step for step
How it works
Don’t let your ManageEngine setup run at half capacity. With a Health Check from Dekkers IT, you’ll unlock smarter workflows, better performance, and future-ready IT operations.
1
Intake
We start with a conversation. Not a ten-page questionnaire , just a talk about how your IT environment is set up, which tools you use and where things feel difficult. That conversation usually takes about an hour and already tells us a lot.
2
Analysis
Then we dig in. We look at how systems are configured, how tickets are handled, how reporting is used and how integrations are set up. Not just technically — but how things actually work in practice.
3
Insights & roadmap
The outcome isn't a thick report. It's a clear overview: what's working, what could be better and where you can make quick gains. We turn that into concrete recommendations and a roadmap that fits your situation.
4
Implementation and Support (Optional)
Why Dekkers IT?
We work with HaloITSM, HaloPSA and ManageEngine every day — in environments of all sizes, from small IT teams to international organizations with multiple locations.
That means we know what actually works in practice, and what tends to cost a lot of time without delivering much. We know the pitfalls, but also the opportunities that most organizations miss.
We keep things practical. We'll tell you honestly if something isn't worth doing. And we make sure the recommendations we give are actually achievable — not just on paper.
Frequently asked questions
Health check
Wondering what could be better in your environment?
Just reach out. We'll have a short conversation about your situation and be honest about whether a Health Check makes sense for you.
Your benefits
What is the next step?
1
We will schedule an interview at your convenience
2
We conduct an exploratory and consultative interview.
3
We put together a proposal.
