HaloITSM
HaloITSM – Enterprise-Grade ITSM for Scalable, Intelligent Service Delivery
Transform IT Operations with an AI-Powered Platform Built for Enterprise
HaloITSM is an advanced, scalable IT Service Management (ITSM) solution purpose-built for enterprise organizations with complex, high-volume IT environments. Whether you're managing thousands of assets, multiple service teams, or a global IT operation, HaloITSM gives you total control, visibility, and automation across the service lifecycle.
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Where top IT teams put their trust
100,000+ PEOPLE, FROM 75+ COUNTRIES, TRUST HALOITSM TO DELIVER THEIR IT SERVICE DESK:
Explanation
What is HaloITSM?
HaloITSM is a cloud-based IT Service Management solution built for enterprise organizations and internal support teams. Whether you manage thousands of users or multiple global sites, HaloITSM centralizes and automates your service desk, change management, asset tracking, and reporting — all in one intuitive platform.
Centralized Service Desk
Intelligent Reporting & Dashboards
Gain real-time insights into performance, service delivery, and SLA compliance with customizable dashboards and reports.
Self-Service Portal
Give users instant access to knowledge bases, ticket updates, and service requests – reducing support load and improving response time.
Advanced Workflow Automation
Build automated workflows for approvals, escalations, notifications, and task management — no coding required.
CMDB & Asset Management
Track hardware, software, and configuration items across your environment with full visibility and audit trails.
Seamless Integrations
Connect with Microsoft 365, Teams, Azure AD, Intune, and more, ensuring smooth data flow across your ecosystem.
Supercharge Efficiency and Service Delivery with AI-Powered HaloITSM
As a trusted HaloITSM partner, we help you unlock the full potential of your service desk. Leverage industry-leading Artificial Intelligence to streamline ticket resolution, accelerate knowledge management, and enhance self-service discovery.
Deliver exceptional customer experiences — faster, smarter, and more efficiently. AI features are built-in with HaloITSM at no additional cost.
Smart Ticket Management with AI
Streamline your service desk with intelligent automation. Our AI-powered tools automatically group related tickets, generate clear summaries, prioritize tasks, and accurately categorize incidents — boosting efficiency, ensuring consistency, and improving visibility across your support operations.
Smarter Knowledge with AI Insights
Unlock smarter knowledge management with AI. Automatically generate knowledge articles from real-world resolutions, drawing insights from both internal systems and external sources. Ensure your teams always have the right information, right when they need it.
Enhanced Customer Experience with AI
Boost satisfaction and streamline operations by delivering faster, smarter, and more personalized support across your organization, all powered by intelligent automation.
Don't just take our word for it.
See what independent customer reviews say about HaloITSM.
Secure, Scalable, and Trusted ITSM Platform
for the Benelux Market
All-in-One ITSM Platform
HaloITSM offers a comprehensive, out-of-the-box solution for IT service management, combining incident, problem, change, and assetmanagement in one intuitive platform. This unified approach reduces tool sprawl and increases team efficiency.
Quick Setup & Customization
Designed for rapid deployment, HaloITSM can be tailored to fit your organization's unique workflows without extensive development. This means faster ROI and the flexibility to scale as your business grows.
Smart Automation & Integrations
HaloITSM automates repetitive tasks and integrates seamlessly with major third-party tools, from Microsoft 365 to Active Directory. This boosts productivity, minimizes manual errors, and enhances service delivery across departments.
"I’m passionate about Halo. I think it’s brilliant. Every time someone asks, ‘Can Halo do that?’ I feel sure that it can and on that basis, I am delighted to have the opportunity to make it happen.”
Pamela Colbert, Service Desk Management Specialist
“I was actually quite blown away from the start with the possibilities and especially having made a list of things that we would like to be able to do that either ServiceNow couldn't do or was too difficult to perform. It was just immediately, yes, we can do this. And this is how."
Marissa Nijhof, ITSM Specialist
"If you'd seen our previous system, you'd think it's all a win-win. But I think the visibility of who's working on what, the workload we have in terms of projects or incidents, is probably the most important thing. Knowing exactly what our workload is and whether our projects are progressing as quickly as they should be is invaluable.”
Patricia Lane, IT Director at MH Bland
Flexible editions to suit all maturity levels
Standard
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
- IT service desk
- IT asset management
- Service catalog Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Top 10 Frequently Asked Questions About HaloITSM & Dekkers IT
Everything you need to know about implementing and using HaloITSM with Dekkers IT as your trusted partner.
It's all about smart solutions
We are ready to answer all your questions and advise you on which of our services are best suited for your needs.
Your benefits
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