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HaloITSM

HaloITSM – Enterprise-Grade ITSM for Scalable, Intelligent Service Delivery

Transform IT Operations with an AI-Powered Platform Built for Enterprise

HaloITSM is an advanced, scalable IT Service Management (ITSM) solution purpose-built for enterprise organizations with complex, high-volume IT environments. Whether you're managing thousands of assets, multiple service teams, or a global IT operation, HaloITSM gives you total control, visibility, and automation across the service lifecycle.

Designed for Enterprises
Cloud, Hybrid, or On-Premise Deployment
ISO 27001 Certified | GDPR Compliant
Built-in AI Automation at No Additional Cost
250+ Enterprise Integrations (SAP, Azure, AD, etc.)

Where top IT teams put their trust

100,000+ PEOPLE, FROM 75+ COUNTRIES, TRUST HALOITSM TO DELIVER THEIR IT SERVICE DESK:

Explanation

What is HaloITSM?

HaloITSM is a cloud-based IT Service Management solution built for enterprise organizations and internal support teams. Whether you manage thousands of users or multiple global sites, HaloITSM centralizes and automates your service desk, change management, asset tracking, and reporting — all in one intuitive platform.

esigned to align with ITIL best practices, HaloITSM gives you the control, scalability, and simplicity to support your team’s goals and meet business demands.

Supercharge Efficiency and Service Delivery with AI-Powered HaloITSM

As a trusted HaloITSM partner, we help you unlock the full potential of your service desk. Leverage industry-leading Artificial Intelligence to streamline ticket resolution, accelerate knowledge management, and enhance self-service discovery.

Deliver exceptional customer experiences — faster, smarter, and more efficiently. AI features are built-in with HaloITSM at no additional cost.

Smart Ticket Management with AI

Streamline your service desk with intelligent automation. Our AI-powered tools automatically group related tickets, generate clear summaries, prioritize tasks, and accurately categorize incidents — boosting efficiency, ensuring consistency, and improving visibility across your support operations.

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Smarter Knowledge with AI Insights

Unlock smarter knowledge management with AI. Automatically generate knowledge articles from real-world resolutions, drawing insights from both internal systems and external sources. Ensure your teams always have the right information, right when they need it.

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Enhanced Customer Experience with AI

Boost satisfaction and streamline operations by delivering faster, smarter, and more personalized support across your organization, all powered by intelligent automation.

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Don't just take our word for it.

See what independent customer reviews say about HaloITSM.

Secure, Scalable, and Trusted ITSM Platform 
for the Benelux Market

All-in-One ITSM Platform

HaloITSM offers a comprehensive, out-of-the-box solution for IT service management, combining incident, problem, change, and assetmanagement in one intuitive platform. This unified approach reduces tool sprawl and increases team efficiency.

Quick Setup & Customization

Designed for rapid deployment, HaloITSM can be tailored to fit your organization's unique workflows without extensive development. This means faster ROI and the flexibility to scale as your business grows.

Smart Automation & Integrations 

HaloITSM automates repetitive tasks and integrates seamlessly with major third-party tools, from Microsoft 365 to Active Directory. This boosts productivity, minimizes manual errors, and enhances service delivery across departments.

Flexible editions to suit all maturity levels

Standard

Service desk for IT and non-IT teams

  • Incident management 
  • Customizable ticket templates 
  • Visual ticket lifecycle builder 
  • No-code ticket handling automation 
  • Self-service portal 
  • Knowledge base 
  • SLA management and escalations Reporting and live dashboards

AI & ML

  • Predictive intelligence 
  • Auto-approvals 
  • Virtual support agent 
  • GenAI 
  • Reply assist

Professional

Service desk with ITAM capabilities

  • IT service desk 
  • Multi-modal asset discovery and import 
  • Visual asset lifecycle builder 
  • Software asset management 
  • Asset loans 
  • Asset inventory reports and analytics Purchase and contracts management

AI & ML

  • Predictive intelligence 
  • Auto-approvals 
  • Virtual support agent 
  • GenAI 
  • Reply assist

Enterprise

Unified service management platform

  • IT service desk 
  • IT asset management 
  • Service catalog Problem management 
  • Change enablement and release management 
  • Change and release workflow builders 
  • IT project management 
  • CMDB

AI & ML

  • Predictive intelligence 
  • Auto-approvals 
  • Virtual support agent 
  • GenAI 
  • Reply assist

Top 10 Frequently Asked Questions About HaloITSM & Dekkers IT

Everything you need to know about implementing and using HaloITSM with Dekkers IT as your trusted partner.

What is HaloITSM and what is it used for?

HaloITSM is an all-in-one IT Service Management (ITSM) platform used to manage and optimize IT processes such as incident, change, problem, and asset management—based on ITIL best practices.

Why choose HaloITSM with Dekkers IT?

Dekkers IT is an official HaloITSM partner offering expert implementation, personalized support, Dutch-speaking consultants, and customized configurations tailored to your business.

Is HaloITSM suitable for SMEs or large enterprises?

Yes, HaloITSM is scalable and fits both small IT teams and large organizations. With Dekkers IT, the solution is configured to meet your size, complexity, and IT maturity level.

What are the main benefits of HaloITSM?

Key advantages include a unified ITSM platform, fast deployment, user-friendly interface, powerful automation, and integrations with Microsoft 365, Active Directory, and more.

Which ITIL processes does HaloITSM support?

HaloITSM supports a full range of ITIL-based processes, including incident management, service request fulfillment, problem management, change control, and service catalog management.

Can HaloITSM integrate with my current IT tools?

Yes, HaloITSM includes built-in integrations for tools like Microsoft Teams, Jira, Outlook, SCCM, Azure AD, and supports custom integrations via REST APIs.

How quickly can HaloITSM be implemented?

With Dekkers IT’s guidance, HaloITSM can be live within a few weeks. The platform comes ready to use, with flexible options for custom workflows and automation.

Does Dekkers IT offer training and ongoing support?

Absolutely. We provide full onboarding and training for your IT staff. After go-live, we offer continuous support and optimization in English or Dutch.

Is HaloITSM secure and GDPR-compliant?

Yes, HaloITSM is ISO 27001 certified and supports GDPR compliance. Your data is securely stored and managed in accordance with global security standards.

How do I get started with HaloITSM through Dekkers IT?

Contact Dekkers IT for a free consultation or product demo. We’ll assess your needs and deliver a step-by-step plan for a successful HaloITSM rollout.

 what we use 

It's all about smart solutions

We are ready to answer all your questions and advise you on which of our services are best suited for your needs.
Call us: +31 (0)88 007 93 00

Your benefits

Customer

Independent

Proficient

Result-oriented

Problem solving

Transparent

What is the next step?

1

We will schedule an interview at your convenience

2

We conduct an exploratory and consultative interview.

3

We put together a proposal.