ServiceDesk Plus
Explore the power of ServiceDesk Plus
Build and deliver smart service experiences across IT and beyond
certified for 14 practices
Worldwide Try Servicedesk Plus Now
ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Explanation
Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI
Power of AI, without the hassles
Choice of deployment models
Availability of on-premises and cloud models along with the flexibility of migration between them
Privacy first design
Holistic approach to privacy—our own data centers across the globe, no trackers, and no sub-processors
360° approach to IT service management
Deep native integrations with ManageEngine‘s wide spectrum of IT products
Multi-instance model for enterprise service management
Service desk instances with clear data and process segregation for multiple departments
Last-mile customizations
Low-code capabilities to create and deploy custom modules, forms, configurations and reports
High-value AI for ITSM, in every sense.
ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered.
Efficiency
Predictive intelligence
Swift and accurate ticket triage, routing, assignment, and sentiment analysis through an ML-based prediction engine
Experience
Visual Support Agent
On-demand handling of end user requests through text and voice conversations on Zia
Knowledge
GenAI
Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot
Recognized by multiple international analyst firms,
consulting firms, and industry experts
ServiceDesk Plus, a world-class IT and
enterprise service management platform
20
years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
14
distinct ITIL®-certified practices including knowledge, monitoring & event, service financial, and service level management.
7
distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.
"We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements."
George Harb, CIO, Liverpool city council
"ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy–to–use tool for end users and the reporting has been critical for us to measure our KPIs."
As reviewed by a global service delivery senior manager in the manufacturing industry on
"I think probably the main competitor we looked at would've been ServiceNow, and we chose ManageEngine ServiceDesk Plus because of its ease of configuration."
Bradley Marks, IT and service delivery manager, Stratco
"We like the fact that it's all integrated. So instead of working in silos now, we've got about six teams working within the system and accountability of the jobs is much better."
David Brodie, IT service desk coordinator, Albury city council
Flexible editions to suit all maturity levels
Standard
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
- IT service desk
- IT asset management
- Service catalog Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Flexible editions to suit all maturity levels
It's all about smart solutions
We are ready to answer all your questions and advise you on which of our services are best suited for your needs.
Your benefits
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