By Willem-Jan Dekkers, Dekkers IT Solutions & Consultancy
Over the past 25+ years in IT service management, I’ve seen just how much the right — or wrong — tooling can impact the day-to-day work of IT teams.
Too often, we meet organisations still running on platforms that were implemented years ago and have since grown into rigid, high-maintenance systems. The tickets still flow, but behind the scenes, there’s frustration: workflows that no longer reflect how the business operates, disconnected modules, clunky self-service, and reporting that takes more effort than it should.
When tools start dictating how your people work — instead of supporting them — something needs to change.
Why we choose to work with HaloITSM
At Dekkers IT Solutions & Consultancy, we’re proud to be a certified consulting, licensing and data migration partner of HaloITSM. We chose Halo not just because of its features, but because of how well it aligns with what modern IT teams actually need: clarity, speed, and control.
It’s a platform that’s flexible without being complex. You get built-in ITIL processes, real automation, strong integrations (Microsoft 365, Azure AD, Teams, and more), and a clean, user-friendly interface that doesn't require weeks of training to get started.
More importantly, we’ve seen the results it delivers in real environments: faster ticket resolution, better visibility, empowered service teams, and far less time spent fighting the system.
From legacy to leading, without the chaos
Migrating away from a legacy ITSM platform can feel like a risk. We understand that — and that’s exactly why we’ve built a delivery approach that’s fast, pragmatic and focused on business value from day one.
Our clients typically go live within 3 to 6 weeks, supported by:
- Smart, ITIL-aligned setup
- Structured data migration
- Seamless integration into your landscape
- Training and adoption support for your team
- Ongoing optimisation as your needs evolve
We don’t just drop in a platform. We partner with your team to ensure it fits — and continues to deliver long after go-live.
Let’s connect
If your ITSM platform is creating more work than it solves, maybe it’s time to talk.
We’d be glad to walk you through how HaloITSM could support your organization and give you access to a free trial so you can explore it yourself.
