In today’s fast-paced IT landscape, choosing the right service management tool can make or break your operations. Too many platforms overpromise and underdeliver—either they’re too rigid, overly complex, or simply don’t fit the way your team works. That’s where the Halo platform truly stands out, and why Dekkers IT is the ideal partner to help you tailor it to your specific needs.
Halo offers one powerful ITSM platform with multiple deployment models. Whether you operate as a Managed Service Provider (MSP) or manage an internal IT department, Halo adapts to your workflows. The two most popular options—HaloPSA and HaloITSM—share the same technical foundation but are configured for different use cases.
What is HaloITSM?
For internal IT teams seeking full control
At Dekkers IT, our roots lie in IT Service Management. With years of experience designing and optimizing ITSM processes—such as incident, change, asset, and configuration management—we understand what internal IT teams need to succeed.
HaloITSM is purpose-built for enterprise environments and internal IT departments. It supports full ITIL workflows, robust automation, and integrations with tools like Microsoft Intune, Teams, and Active Directory. If you're looking to streamline your internal IT service delivery, HaloITSM provides the structure and flexibility to help your team operate efficiently and transparently.
What is HaloPSA?
Designed for Managed Service Providers
We know what it’s like to be in the shoes of an MSP—because we’ve been there ourselves. As a former LabTech partner (now ConnectWise Automate), we’ve experienced firsthand the challenges of managing IT services across multiple clients. That background continues to shape how we work today. We actively support MSPs by delivering solutions like ConnectWise Automate and ManageEngine Endpoint Central—tools designed to help providers scale efficiently and deliver consistent value to their customers.
HaloPSA is the Halo platform configured specifically for MSPs. It includes support for multi-client management, service contracts, automated billing, time tracking, and customer portals—all built-in and ready to go. Everything is designed around the MSP model, while still leveraging the same powerful ITSM engine under the hood.
If you're an MSP looking for a scalable, all-in-one solution that grows with your business, HaloPSA is a smart, future-proof choice.
Why Choose Dekkers IT?
Your partner for successful Halo implementation
We don’t just configure tools—we help you improve your IT operations. With our unique combination of deep ITSM expertise and real-world MSP experience, we help you deploy Halo in a way that aligns with your business objectives, processes, and team structure.
Whether you're delivering internal IT services or managing client environments, we ensure your Halo implementation delivers measurable value from day one.
One Platform. Two Solutions. Expert Guidance.
HaloPSA and HaloITSM are two tailored solutions built on the same robust platform. The right choice depends on how your IT organization operates—and that's where Dekkers IT comes in. We help you evaluate, implement, and optimize Halo to support your long-term success.
